Customer Service?

tracking an order?

Delivery?

Payment Options?

Paypal

Security?

General

About idarkfallgold
What does idarkfallgold do?
idarkfallgold.com offers darkfall on-line services ranging from trading of virtual game currency to selling Powerleveling service. So far we have served over 1000 verified players.

What is idarkfallgold all about?
Our ultimate object is to benefit our on-line game enthusiasts by efficient transaction, Lucid and usefriendly, Reliable, Interactive, Outclass the rest and a Nexus to the future of game.

Customer Service
Live Help
idarkfallgold is committed to provide maximum customer satisfaction by providing a 24 by 7 on line help chat system to ensure all your queries being answered at the soonest instant.

What should I do if Live help is not available?

Much as we set the highest priority for all our valued customers, instances where internet connections are temporally down or our systems might be facing some technical faults and disturbances are inevitable. In event of such situation, please do contact us via email and we will revert back to you shortly.

Live help in on , but no one seems to be answering.?
Under such situation, we urge you to hold your cool and be a little more patient with us. Our customer service representative may be temporally away from their work station or either that, we may be experiencing high traffic volume on our live help system. After all, you are served by a human being behind a computer. However, we will try to make it up for your lost time far as possible under reasonable circumstances.

tracking an order
How do I track an order?
We have derived 5 easy steps to facilitate your transaction. .

1. Select your desired game server.

2. Once you decided your amount of purchase, click on the "Buy" button. You will then be
    redirected to an "Check Out" page where you enter your game Character name.
    Having done so, you will then be directed to a "Payment" page where you can log on
    to Paypal account to make your payment.

3. Please include your confirmed shipping address in your Paypal purchase payment by
    simply selecting the default "Ship to" option. Please note that your order will not be
    processed without a confirmed shipping address and will be deem as "Incomplete
    Order".

4. Finally, click "Pay" button to proceed with the payment procedure.

How can I track my order status?
You can track your order status by simply logging on to our website to check our customer representatives.

What happens if I entered a wrong Character name or selected the Wrong server?
Under such instances, there is no call for Panic. Simply log on to our website and contact any of our customer representatives In order to expedite the process, please furnish us with your actual desired Character name, Server name and followed by your Paypal address. We will then rectify the error and will execute delivery according to the new information provided by you.

Delivery
How is delivery being executed?
Upon completion of your desired order and payment, an order form will be forwarded to our specialized delivery team where our team member will log on to your specific game and server to contact your Character name in the game. In cases where we fail to make any contact with you, an email will be sent to the email address provided by you. You may contact our live help or send us a reply via email.

How long do I have to wait for your delivery?
We usually take 24 hours to execute the whole delivery process. However, there might be some instances where it will take a slightly longer time due to technical delays and high influx of orders.

I have been waiting in the game and it's been more than half an hour, what should I do?
If you have been waiting for us a long time in the game, please do check your contact mail box to see if we sent you an email. If there is nothing in your mail box, please contact us via our live help system to speak to one of our customer representatives.

What are the possible reasons for delay?
There are various possibilities such as Technical errors like internet down time and incorrect or insufficient information provided. Therefore, it is very important that you furnish us with a valid email address for us to contact you.

To which location is the delivery done? We will deliver the gold to your mail box.

You have stopped talking to me in the game during a delivery, what went wrong ?
We may be disconnected due to technical reasons half way through the transaction. No worries at all, we will contact you soon as we get online again. There is also an indicator on our website reflecting our on-line status and you will know if we are online or being disconnected.

It's Urgent and I need my stuff now?
So long as we are online, we will deliver to you by the soonest means, but if it's a "life" threatening situation and you cannot wait, please feel free to contact our customer representative even before you make your payment so that we can ensure we have sufficient stocks to tide you through.

Payment Options
What Forms of Payment do we accept?
We only accept payment through a valid Paypal account just now. We will not execute delivery if we do not receive your confirm shipping address.

How long does it take for my payment made via Paypal to be processed?
If you are using E-Check, the process will take up to 4 business days due to clearance process. If you are using Credit Card/ Paypal account balance, the process is almost immediate and delivery will be done as soon as Paypal alerts us with regards to your payment. We will then contact you to arrange for delivery soon as we have verified all your details.

Paypal
What is PayPal and how does it work?
Paypal is an online payment system that facilitates the transfer of money from one bank account to another. After signing up for an account at www.paypal.com and proceeding through their easy verification process, you may send money to your Paypal account from your bank account and begin to use to make purchases online from websites. Paypal is one of the most widely accepted electronic payment services used today to reliably, instantly and safely move money between accounts worldwide.

How do I open an account in Paypal?
To open an account in Paypal, simply visit www.paypal.com. From there you can click on the 'sign up' button and follow the registration process. Paypal has a user friendly system to help new users create their accounts.

How do I verify my Paypal account?
The Paypal verification system is quite simple and easy. Once you have created your Paypal account, you have the option to acquire verified status by completing a process through your bank. After logging into your Paypal account, click the option that says verify my account, and Paypal will give instructions on what to do next. Paypal will make two small deposits into the bank account attached to your Paypal account and they will request that you verify exactly the amounts that they have deposited. After checking your bank records, simply enter the deposit amounts into the Paypal query page and your account will then attain verified status.

My shipping address is not confirmed. How can I confirm my shipping address?
Go to www.Paypal.com and click on help, use keyword "Confirm Shipping address" in the help search box.

I forgot to add my Confirmed shipping address. What Should I do?
Please visit www.Paypal.com and log into the same Paypal account that you placed your order from. Click on the "Send money" tab and input the necessary information followed by clicking on the "Continue" button and look under shipping information. Leave the "Ship to" information as default.


Why is my shipping address unconfirmed?
PayPal uses an Automated Verification System to verify credit card billing addresses that are entered on the system. An address is confirmed if it is associated with a credit card or can be independently verified by PayPal. Gift Addresses and addresses associated with a Switch or Solo debit card cannot be confirmed. Currently, our system cannot verify most non-U.S. credit card billing addresses.
These types of security measures are unfortunately necessary in an online environment where it is difficult to check someone's identity. In the physical world, sellers can check someone's credit card and driver's license. In the online world, where simple and effective identification tools do not yet exist, we have to take different precautions. We believe that these safety precautions are in the interest of all our members.


How do I find out more about Paypal?
There is a lot to learn about how Paypal operates, so they have created a useful help tool to answer any questions about the payment system. You may read more about Paypal here.

Security
Is this business safe or legal?
Our business mainly involves trading which implies, we buy from gamers who are willing to sell their excess virtual currency or item and we sell to interested buyers at a marginal profit. Under the circumstances of an individual seller who is willing to sell us at a quoted price. We will then resell it to an individual buyer who is interested in the item or the virtual currency by no means undermining any party's interest.



How to protect from imposters?
To be fair, it is also part of your own responsibility to stay alert when conducting any purchase on the internet by making sure you are paying to the correct party. When in doubt, please do not hesitate to contact us via email or our live help chat system where our customer representative will tend to you personally. We have also designed verifying procedures to enable our customers to counter check with us to ensure a smooth and safe transaction.
?
I'm worried about the privacy of my details?
Client confidentiality is our top priority. Our company has imposed very strict rules with regards to disclosing or selling of any client information whatsoever. Offenders will be charged and prosecuted in court for breaching of trust.

Why does the price of currency changes all the time?
Just like any business, virtual business is also subjected to forces of demand and supply in the market. We have to make price adjustments in order to stay competitive and most importantly, we always aim to make our pricing affordable and attractive to all our valued customers like you.

Is idarkfallgold.com affiliated with any game companies?
idarkfallgold.com is functioning as an individual website that deals with virtual trading. You can find out more by clicking "About us".